Privacy Policy

1. Who we are

House of Auré Studios ("HOAS", "we", "us") is the trading name of Shanghai Jinyao'ou Creative Design Co., Ltd., a company registered in the People's Republic of China. We decide how and why your personal information is used, so we are the personal information handler under Chinese law and the responsible party under South African law.

2. What we collect

We do not ask for sensitive personal information, such as health details, religious beliefs, financial account or ID numbers, biometrics or precise location. Please do not include it in forms or messages.

3. Why we use it, and our legal basis

We handle personal information under the Personal Information Protection Law of the People's Republic of China (PIPL). For people in South Africa, we also follow the Protection of Personal Information Act, 2013 (POPIA). We do not make decisions about you by automated means alone, and we do not sell your personal information.

4. Who we share it with

We share personal information with the service providers below, who handle it on our behalf to run our website, forms, email, newsletter and call bookings:

We also share personal information:

• with a specialist from our creative network, only where they need it to deliver a project you have agreed to, and under confidentiality;
• with authorities, where the law requires it.

Our website statistics tools, Umami and Metricool, count visits anonymously. They do not store your IP address, do not identify you and do not use cookies.

5. Sending information outside mainland China

HOAS is based in Shanghai. The providers in section 4 store or handle information outside mainland China, so when you send a form, subscribe to the newsletter or email us, your information leaves mainland China. We do this only so that we can receive and reply to your message, deliver work you ask for and send the newsletter you sign up for.

• Each overseas recipient, what it does, where it is and how to contact it are listed in section 4.
• Each recipient receives the information listed in section 2 for the form or service you use.
• You give your separate consent to this when you tick the box on a form, the newsletter sign-up or before booking a call. Where sending your information is necessary to enter into or perform a contract with you, the law may allow it without consent, and we still tell you about it here.
• Before we send personal information outside mainland China, we check what China's cross-border data rules require for the amount and type of information we handle, and we follow those requirements. We review this every year and whenever our services change.
• You can exercise your rights against any of these recipients by contacting us and we will handle it with them, or by using the privacy contact on the recipient's own website.
• For people in South Africa, we send information abroad with your consent, where it is needed for a contract with you, or to providers bound by data protection terms.

6. How long we keep it

When a period ends, we delete or anonymise the information.

7. Your rights

You have the right to:

• know and decide how your personal information is used, and to limit or refuse its use;
• access your personal information and get a copy of it;
• ask us to transfer it to another handler, where the law allows;
• correct or complete it;
• have it deleted;
• withdraw your consent at any time. This does not affect what we did before you withdrew it;
• ask us to explain how we handle your personal information.

If you are in South Africa, you can also object to the processing of your personal information and complain to the Information Regulator at inforegulator.org.za. If you are in mainland China, you can complain to the cyberspace administration authorities. Where a person has died, their close relatives can exercise certain of these rights under PIPL.

To use any of these rights, email info@houseofaure.studio with the subject line "Privacy". We may need to confirm who you are first. We reply as soon as we can and within any time limit the law sets. You can unsubscribe from the newsletter with the link in every email.

8. Children and young people

This website and its forms are for adults. We do not knowingly collect personal information from children under 14 without the consent of a parent or guardian. If you are under 18, please ask a parent or guardian to contact us. If we learn that we have received a child's information without that consent, we delete it.

Additional safeguards and consent requirements apply when HOAS works with young people. The exact process will be set out here before any youth programme launches.

9. Security

The website is served over encrypted HTTPS connections, and our forms have spam protection. Only the HOAS team can access form submissions, our inbox and the newsletter list, through password-protected accounts. If a security incident affects your personal information, we will act to limit the harm and tell you and the relevant authorities where the law requires. No system is completely secure, so please do not send us anything you would not want to share by email.

10. Cookies

This website does not set cookies of its own, and our statistics tools do not use cookies. If you open the booking calendar, Cal.com may set its own cookies to run it. See our Cookie Policy.

11. Other websites

We link to other websites and platforms, including Substack, LinkedIn, Instagram, WhatsApp, WeChat and our podcast host. When you visit them, their own privacy policies apply.

12. Changes to this policy

When we change this policy, we update it on this page with a new date. If a change affects how we use information you have already given us, we will tell you, and ask for your consent again where the law requires.

13. Contact us

Questions or requests about your personal information: info@houseofaure.studio, subject line "Privacy", or write to us at the address in section 1.